As a woman, I'm used to be hustled by mechanics.... So my hopes weren't exactly elevated when I came across European Auto Imports. However...
On the phone, Brooklyn listened intently and offered an honest opinion about what might have been causing my Audi A5 Quattro to shake when accelerating. No telling me to pay for a full diagnostics, no telling me to come in and we'll drive it and figure it out, none of that.
Later the very same day, I show up with my parts and and he allowed me to closely watch him replace everything, and even explained it as he went!! Also, he did a multi point inspection for me on my Audi and my Chrysler 300, for free.
His customer service, honesty and trustworthiness are something you pray for in a mechanic. Not once have I felt like I'm being bamboozled into paying for a service I don't need or unnecessary part. Needless to say, Brooklyn is amazing.