If I could give it zero stars I would! I made an appointment to have my oil changed today at 12pm…I get there and some woman says the mechanics are out on lunch. I’m like well I made an appointment at 12, which yal confirmed. Anyways, she apologizes and lets me know my car will be ready @2pm and that she would call. *Has me fill out paperwork* 2pm rolls around, no call….I go to pick my car up 5pm…MY CAR IS STILL SITTING IN THE SAME PLACE! No oil has been changed. The doors are locked. I go into the garage to speak to one of mechanics WORKING on ANOTHER CAR. He says “I’m sorry, we closed early.”….HOW ARE YOU CLOSED EARLY when I HAD AN APPOINTMENT!? The lack of communication at this business is truly TRASH! Professionalism too, because apparently you all aren’t checking the CONFIRMED APPOINTMENTS you have either. UPDATE: After speaking with Tony about my experience, he offered to give me a free oil change! Service was quick and an overall better experience the first time going! Thank you all! I really appreciate it. If you’re not satisfied, Tony will make it right!
Thank you I’m we were able to fix the situation the next week .
- European Auto Care - Lewisville 121