had my 2021 Mercedes-Benz E350 serviced here for an oil change and tire rotation. After the service, I received a "Reduce Engine Oil Level" warning while driving, so I returned to the shop. They checked the vehicle right away, confirmed the engine oil had been slightly overfilled, and corrected it to the proper level. Since then, I've driven the car multiple times, including in Texas temperatures over 100°F, and the warning has not returned. I appreciate that they took the issue seriously, fixed it promptly, and did not argue about the problem. Mistakes can happen, but what matters is how a shop responds. Based on my experience, they handled the situation professionally, and I would return for future maintenance.
Dear Sanghoon, we appreciate your trust in us with your 2021 Mercedes-Benz E350. Thank you for understanding that mistakes can happen. We are glad that we were able to correct the engine oil level promptly and prevent the warning from returning. Please don't hesitate to reach out if you need any more maintenance in the future.
- European Auto Care - Highland Village