Frisco, Lewisville & Highland Village Auto Repair

Amazing service !

Great service and value

I had my 2005 3225xi BMW taken in for an oil leak. The issue was not fixed and on top of that they lost two of my skid plates. I called and spoke to Edward multiple times he went from saying we did not lose the skid plates to we will order new ones from BMW. I called him many times about this. Then he said we are not ordering skid plates and we cannot find them. This was the mechanics fault but Edward took it personally and was very defensive. I work full time and have college classes so my dad had to go back and forth. When he arrived and were told no skid plates will be found it was very frustrating. Someone like this should not work in customer service. My dad and I felt very unwelcomed here so we did not push to honor the warranty for the faulty oil leak repair or push the plates. Luckily, one of the Lewisville locations more than fixed the issue and I left a good review.

I had some work done at the Frisco location on an oil leak for a 2005 325xi BMW they did not fix the leak and lost my skid plates. I called the Lewisville location and I spoke to Richard to see if this location would honor the warranty. Richard listened was very kind and understanding. The warranty was not only honored but another oil leak was fixed free of charge. They even ordered two new skid plates. I have never had such a good customer experience. Richard as well as the mechanic who worked on my car deserve a raise. I hope that the owner can see this!

So glad I found out about this place from a coworker. Took my car there, got my timing belt, water pump, serpentine belt, gaskets, oil and coolant changed. All at a reasonable price. Got quotes from three other places before I first went there. Richard and the team took great care of me and my vehicle. This is my go to shop now.

Edward and his team did a great job on my Jaguar brakes. They were also fast and half the price of the dealership down the street. They also fixed the sensitivity level of the front brake pads which were put on wrong 40K miles ago by the same dealership. This place does great work for a better price.

Had a small issue with this service center. It was addressed honestly and promptly. It is about 45 minutes away from my house in North Richland Hills so I asked for a complimentary car wash and they granted not only that but an interior cleaning as well. I appreciate it!

Very professional, quick to get the job done and was able to process a portion of the claim to our extended warranty!

The best, and most honest and quickest European car servicing in Frisco.

Thank you so much for your service it was very pleasant and smooth with prompt and fast service.