Went to them on 5/03/23. I was having my Volvo serviced for an oil change. Had my appointment set up with their promo code. Spoke with the owner prior to my arrival to make sure everything was okay. Once I arrived the owner was not there and everyone within the shop was telling me it was too late of an appointment to get things done because they didn’t have the oil filter (I gave them a weeks notice). Once the oil was finally done, they didn’t provide me with promo price and couldn’t reset my oil light because the owner wasn’t in office to do it for me. I reached out to the owner via email for a reimbursement that never happened. Yes all of this bugged me, but the icing on the cake was when I went to change my oil recently, to see my locking oil filter was completely stripped. I reached out via my bank for a claim and European Auto still denied any form of reimbursement. We all have bad days, but not trying to fix things when mistakes are made is why I wouldn’t trust them with your car.
Dear Brayden, we apologize for the negative experience you had at our shop. We understand your frustrations and we take your feedback seriously. Please know that we do our best to accommodate all appointments and provide excellent service. We sincerely apologize for the miscommunication and inconvenience you experienced. Your satisfaction is important to us and we would like to discuss this matter further. Please reach out to us directly so we can make it right. Thank you for bringing this to our attention.
- European Auto Care - Lewisville 121