Had my 2013 Jaguar XF in for a front brake job and a 31K mile service. They were advised prior that the passenger side front wheel had a broken lug nut and they said that they would have to evaluate before committing to remove the broken lug nut. So after some time in the shop I got a call stating that it would be no problem. They absolutely destroyed the wheel in the process, numerous gouges and scratches. Tool oil covered the wheel, no attempt to clean at all. Greasy finger and hand prints all over the exterior paint. And now the front end shakes when the brakes are applied! I wouldn't take a 20 year old Honda to these guys let alone a $ 60k sports car. So I'll have to eat the price of a new wheel and am looking for a shop to a dress the shaking as the owner will not accept responsibility. Don't waste your time or money here.
Flight Idle, we're sorry to hear about your experience. This is not the level of service we strive to provide. We would like the opportunity to make this right. Please contact us directly so that we can address your concerns. Thank you for bringing this to our attention.
- European Auto Care - Lewisville 121