I never write reviews on Yelp, but I always check this site before I try out a new place. I think it helps me distinguish the good customer service providers from the bad. I came across European Auto Care totally by chance on Google's search engine. Im so thankful that I did not check Yelp prior to setting an appointment with this company. I probably would've never booked it, but THANK GOD I DID! I drive a VW Beetle and just like any other European auto owner, I have trouble finding mechanics capable of working on my car. The headlight on my car needed to be replaced, so I called around town inquiring on wait times. Everyone gave me the typical 2 to 3 hour quote on labor hrs (the 2006 Beetle requires a bit more elbow grease to change the headlight than most cars), but not European Auto Care. I called and they told me to swing by, they could have it done in less than an hour. I thought they were crazy but the man was so confident, I decided to try them out. When I arrived, I told the clerk to run any additional services by me first because I was strapped for cash. They were very friendly and treated me like family. I really felt like a valuable customer even though I was not spending much money there. -I always get the cold shoulder and cheap stares when I ask about cost at other auto repair providers. Ultimately, they replaced ALL of my lights in less than 45 minutes ( the Pep Boys took 4+ hours to replace my front right light last time). I WILL be returning for ANY care my car needs in the future, and I highly recommend them to anyone else. AWESOME WORK AND CUSTOMER SERVICE. I hope this inspires you to take chance on this company. This experience has taught me that Yelp is a great guide, but there are still GREAT businesses out there that have yet to receive the written reviews they deserve.
Dear Kiara, thank you so much for this amazing review! It makes us so happy to hear that you had a great experience with us at European Auto Care. We strive to provide top-notch customer service and quality work, so it's fantastic to know that you felt valued and that we exceeded your expectations. We look forward to helping you with any future car needs and appreciate your recommendation. Thank you for choosing us and for taking the time to share your feedback!
- European Auto Care - Lewisville 121