Frisco & Lewisville Auto Repair

1

So I called in on New Years day because I had a emergency situation and I did look online to see who was open today since a lot of businesses open on New years. The guy answers the phone and proceeded to be rude because how dare I call him today. Well if you are not open simply don't answer the phone or explain that you are closed but they would be happy to help me when they do open. Don't know how they operate as a mechanic but I get the chance to find out with that unneccesary attitude.

Dear James, we are sorry to hear about your negative experience. We take customer service seriously and value your feedback. We apologize for any inconvenience caused and would like to make things right. Please contact us directly so we can address your concerns.

- European Auto Care - Frisco
5

Easier scheduling, Good upfront estimates, Quick service, No sales pitch for unnecessary services, Trust worthy. Overall, I like them and am a repeat customer.

5

Great service and timeliness given the busyness of the year

5

Great

5

My second time visiting European auto imports for my oil change on 2019 Guilia and they always do a great job and reasonably priced, I wont be going anywhere else.

5

Proffessional and timely service every time. Thanks

5

Managed to retrieve a valued object from an inaccessible space under the Q5 driver seat within a couple of hours and couple hundred dollars. Great job! Would have likely cost me 3x at dealer.

Thank you, Adrian, for trusting your Audi Q5 to European Auto Care! We're thrilled to hear that our team could solve your problem efficiently and save you money. Your satisfaction is our top priority, and we look forward to providing excellent service in the future!

- European Auto Care - Frisco
1

Dishonest and Deceptive Pricing – Stay Away! I called this business in the morning, provided all the necessary details about my car, and was clearly quoted a price of $300. Trusting their word, I sent my son over to get the job done. However, once he arrived, they shockingly handed him a bill for $500—a full $200 more than what was originally promised! This is blatant bait-and-switch behavior. I was explicit about the car type and requirements over the phone, so there is absolutely no excuse for such a drastic price hike once the work was done. It’s clear that they lure customers in with low quotes, only to inflate the bill later. If you value honesty and transparency, avoid this place at all costs. These people are cheats, and I wouldn’t trust them with any business again. Save yourself the frustration and look elsewhere for services.

Dear Sales Nucorn, we're sorry to hear about your negative experience and understand your frustration. We always aim to provide accurate pricing upfront, and it's disappointing to learn that this didn't happen in your case. We'd like the opportunity to make it right. Please contact us at your convenience, so we can address your concerns and work towards a resolution. Your satisfaction is important to us.

- European Auto Care - Frisco
5

Excellent experience! Edward was informative and kept me apprised of the status of my car. Appointment process was simple and my car was taken back early. Impressive, clean garage which gave me confidence in my decision to take my car to European Auto Care. Mechanics seemed to genuinely enjoy working there - great sign! As my Mercedes ages out of its covered warranty, I feel confident they will be there to keep my car running smoothly.

5

Excellent experience! Edward was informative and kept me apprised of the status of my car. Appointment process was simple and my car was taken back early. Impressive, clean garage which gave me confidence in my decision to take my car to European Auto Care. Mechanics seemed to genuinely enjoy working there - great sign! As my Mercedes ages out of its covered warranty, I feel confident they will be there to keep my car running smoothly.

European Auto Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call European Auto Care - Frisco (469) 579-4595, European Auto Care - Lewisville 121 (972) 436-7300, European Auto Care - Highland Village (469) 991-0320 if you have any issues in accessing any area of our website.